Hi, I'm Bill, and I was right where you are, about 30 years ago. It was the beginning of the technology revolution, and quite analogous to today’s world. I was given a division of SunGard, tore it down, and rebuilt it from the ground up.  We didn't have the great resignation, but we faced a massive offshoring. Pandemic and work from home? I instituted work from home policies in the early 2000s, when there were precious few tools to support it.

During my time as a senior executive I was required to aggressively alter business direction. The changes were significant and impactful to my teams: previous guidance was upended, goals switched, and expectations reversed. Throw in offshoring, financial constraints, and layoffs, and you end up with unhappy, disengaged employees. There’s a solution to each problem, sometimes difficult and hard to swallow, but a leaders job is to put the organization in a position to succeed, regardless of the circumstances. When the division was finally purchased in 2015, we had great engagement scores and extremely low attrition rates. Our customers loved our services, we had reduced self-inflicted wounds to near zero, and proved that radical change was possible - if the team understands what’s required and acts in unison. I’m proud of the many people who made it all possible. Many of whom became great leaders themselves, with a little help from their coach.